How Microsoft Managed Desktop Combines PCaaS And DaaS

Are you trying to understand how Microsoft Managed Desktop functions as both PCaaS and DaaS?

You’re in the right place.

Whether your business has two computers or an environment with over 300 PCs, PC management is of paramount importance for the smooth operation of any business. This is where Microsoft steps in to help with their innovative Microsoft Managed Desktop service. Their goal is to offer a remote desktop, device, or PC management service. You’ll be paying for this service based on a per-seat-per-month pricing model.

An introduction to Microsoft Managed Desktop

Microsoft Managed Desktop (MMD) is a service offered by Microsoft in which they remotely manage your company’s desktops and Windows 10 compatible devices for a monthly fee. Microsoft believes that by offering this service and taking over the management aspect of your computers, they can improve your company’s device security, overall employee user experience, and free up your IT team to focus on developing systems that will help drive and transform your business.

Understanding Microsoft Managed Desktop as a DaaS

Microsoft Managed Desktop can be described as a Device-as-a-Service (DaaS) operation. However, it must be noted that there is a pre-determined criteria that your devices need to meet before they can be enrolled in the program.

Microsoft looks at devices that operate Windows 10 and have a specific runtime quality bar. When MMD first launched in September 2018, it was designed for Surface devices only, however the list has since expanded and now Microsoft manages hardware from other companies such as Dell and HP.

How Microsoft Managed Desktop operates as PCaaS

Are you in need of hardware and PC management services you can trust? Microsoft now offers you a one-stop shop for all your hardware and system security solutions. Thanks to their MMD service they can now provide businesses with a device lifecycle management model known as PC-as-a-Service (PCaaS). PCaaS and DaaS are interchangeable terms with the end-goal of both these services being the efficient management of PCs and other devices.

PC as a service (PCaaS) and Device as a service (DaaS) differences

You may wonder what differentiates PCaaS from DaaS. One of the main points is that PCaaS also involves purchasing, retiring, and refreshing of PCs and other company endpoint devices. Services that are common in both operations include help desk support, asset management, data backup and recovery as well as providing predictive analytics which can help your in-house IT team combat hardware failure. Additionally, subscribing to MMD your computers are regulated by a tightly-monitored security team.

Should you invest in a managed device program?

If you are a business a device management program is always a good idea for three main reasons. One, it improves your workplace employee computer user experience. Secondly, it frees up your IT-team allowing them to focus on other projects instead of being cumbered down by desktop management issues. And lastly, you get access to one of the best security solutions in the industry. When you consider that cybercrime is on the rise and that small businesses are now the prime target you will want to make sure that your company’s devices are in the best hands possible.

What can you expect from Microsoft Managed Desktop?

Microsoft touts the following as some of the pecks to look forward to when you sign up as an MMD partner: device configurations for Windows 10, Office 365 ProPlus, Windows Autopilot, security monitoring and remediation of threats, updated managements, and regular desktop analytics that will help improve your employee user experience. In the event of a problem, you’ll also have access to a 24/7 end-user customer support network.

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