Solving The Remote User Problem With Microsoft Managed Desktop

The problem and the solution

When Microsoft designed Microsoft Managed Desktop they were responding to the call by businesses to provide an all-inclusive package that would allow them to keep up-to-date with the latest technology while maintaining high level security on all company devices.  

Businesses realized that attempting to keep up with ever-changing technology without adequate security measures in place would be disastrous. Microsoft understood the problem and came up with a solution. As a company that spends $1 billion on research each year, it wasn’t difficult to come up with a streamlined solution.  

How many employees experience IT problems?

Technology has transformed the way people do business. Video conference calls and emails are just some of the ways in which technology has altered the face of business. Many people might be shocked to find out that despite being computer literate, most employees still struggle to use computers efficiently hence the need for remote user assistance.

Technologies offered to users remotely by Microsoft

If you’re new to MMD and not sure what the package includes here is a look at some of the technologies offered by Microsoft.

Standardized Microsoft 365 configuration: users get to enjoy an optimized experience of the entire Office 365 ProPlus package.

Cloud-based device management: say goodbye to time-wasting in-house IT device management and embrace MMD’s cloud-based device management option.

Intelligent security monitoring: According to the American Management Association, 80% of companies are spending resources monitoring employee’s use of the internet and company devices. Let Microsoft do this for you and free up your IT team for more important projects.

Monthly security updates: reduce security data breaches significantly as an MMD partner. You’ll have the best security team handling your company’s security needs.

Advantages afforded remote users by Microsoft

Remote users can take advantage of the benefits that come with being a subscribed MMD partner. Business owners can look forward to:

Improved employee productivity

Microsoft Managed Desktop can help users remain focused on work by blocking off certain sites. Research shows that social media is the fourth leading distraction in the workplace, behind chatty coworkers, office noises and work pressure.

Improved user efficiency

MMD provides users with a fully integrated work solution so there is no need to constantly go back and forth between different software. Discover management technologies which include Windows 10 & Office 365 ProPlus, Azure AD & Intune, Desktop Analytics, Windows Autopilot and Microsoft Threat Protection. An efficient desktop management solution will encourage employees to work regular hours.

End-User Support

Deployment support and end-user support are available as complementary services on the subscription package. Don’t know what to do when a computer has crashed? Call support and they’ll look at the problem and help you out. If the problems require a specialist, Microsoft will deploy someone to come over to your company to have a look.

Microsoft Managed Desktop the future of desktop management?

Microsoft is clearly winning if you look at the available statistics. Within the first few months of launching Microsoft Managed Desktop, the tech giant has managed to get thousands of companies to sign up for the subscription-based service and have installed the service on over 175 million devices already.

So successful have they been that they even now offer the service on hardware sold by other companies such as Dell and HP. Originally intended for Surface Windows 10-operating devices the need to broaden the scope soon became apparent. Which begs one to ask the question is MMD the future of desktop management?

What remote solutions do you wish Microsoft offered in their MMD package? Let us know in the comments below.

Date : September 10, 2019
Author : Thomas Marcussen
Views : 1633